There are certain kinds of training that don’t just teach you skills — they change the way you move through the world.
My years working as an international travel consultant in the commercial aviation industry shaped me more deeply than I ever realised at the time. I worked within a department trained for emergency response, and that experience planted the foundations for everything I do today.
Back then, the structure was clear, disciplined, and extremely human-focused. If an incident occurred in Australian waters with a oneworld carrier, or if Qantas experienced an event anywhere in the world, we were deployed immediately. There were no hesitations, no delays — only readiness.
We were split into three specialised teams:
1. The Initial Call Fielders
This was the frontline. A new dedicated number would open, and we took the first wave of contact — anxious families, distressed travellers, media attempting to slip through, and people simply desperate for information.
The most powerful lesson came here:
Don’t fill the silence. Don’t guide the caller. Don’t assume. Just listen.
Because the moment you speak, most people instinctively answer — even if the answer isn’t accurate.
We were trained to allow space, gather details without shaping them, and hold emotional room for people in their most heightened moments.
2. The Call-Back Team
Once the information was sorted and verified, families and key contacts were called back with clarity, care, and compassion.
3. The Long-Term Support Team
This was the group who continued the work for months as situations unfolded. Depending on injuries, investigations, or ongoing needs, the work was slow, delicate, and deeply human.
That training was more than procedures — it was grounding.
It was learning to stay calm in a storm, to witness without reacting, to hold space without imprinting yourself onto someone else’s truth.
And all these years later, that grounding is still a skill I carry into every part of my life.
From Emergency Response to Bespoke Wellness
Today, my world looks very different.
I create bespoke “his and hers” black boxes — curated with face and body creams of my signature white chocolate mousse consistency, spritzes, scrunchies, lip balms, Dead Sea salts, and more. We’re only at the sample-box stage, still forming, still quietly finding our place, but entirely in line with the recognition I’ve received through the LUX Magazine awards.
What many people don’t see is the thread that connects these two worlds.
Listening.
Holding space.
Letting the truth of the moment speak without forcing it.
Remaining steady when things feel uncertain.
These are not just emergency-response skills — they are human skills, creative skills, and very much wellness skills.
A Journey Interrupted — and Rebuilt
Like many people, COVID hit me harder than I ever expected.
But it wasn’t just the virus — it was betrayal, fraud, and a cascade of health challenges that left me uncertain if I would even be able to use my own body creams again. Allergies emerged where none had existed. My confidence cracked. My sense of direction faltered.
It was a time where everything felt raw.
So I did the only thing my training had taught me so many years ago:
I listened.
Not to others — this time to myself. To my body, my limits, my quiet inner voice.
And slowly, quietly, discreetly, I began rebuilding.
My products became part of my healing — created gently, thoughtfully, slowly, without pressure or noise. A private ritual of recovery. A return to self.
Today, my work in health and wellbeing isn’t loud or rushed. It’s grounded, deliberate, and deeply rooted in experience. My sample boxes are the beginning of something new, and I’m allowing it to unfold at its own pace — the same way we were trained to hold space for an unfolding situation in the aviation world.
Where I Stand Now
I stand on a foundation built from two worlds:
- Emergency response taught me calm, clarity, boundaries, and deep listening.
- Wellness creation teaches me softness, creativity, and the beauty of rebuilding.
Both are grounded in the same truth:
